SAFEGUARDING

Client safety as well as our own staff safety is our top priority

Creating Musical Participation believes that everyone they come into contact with,
regardless of age, gender identity, disability, sexual orientation or ethnic origin has the right to be protected from all forms of harm, abuse, neglect and exploitation.
Creating Musical Participation will not tolerate abuse and exploitation, including associated personnel
Creating Musical Participation commits to addressing safeguarding throughout its work,
through the three pillars of prevention, reporting and response

Staff all have enhanced DBS clearance
Our comprehensive safeguarding policy is available on request and has recently been updated in line with local government guidelines

EQUAL OPPORTUNITIES

& PUBLIC LIABILITY

Our policy

Creating Musical Participation is committed to equal opportunities in service delivery and values the diversity of all people

We seek to treat people fairly and with dignity and respect
Creating Musical Participation is a member of Sound Sense and

we adhere to their Code Of Conduct
Our public liability is covered by their insurance policy

PRIVACY &

DATA PROTECTION

Our Policy

Creating Musical Participation are committed to protecting and respecting your privacy and ensure that any personal data is stored and processed fairly and lawfully

We will never sell your data and respect your rights under General Data Protection Regulations

A detailed copy of our policy is available on request

HOME VISITS &

LONE WORKING GUIDELINES

We think carefully about the risks to clients and to staff going into people's homes.

Our risk assessment and home visits and lone working guidelines demonstrate

our commitment to best practice.

Our electrical equipment is PAT tested and our staff have current DBS checks.

We ask that your home environment is well lit and a safe place for the session to be delivered.

We are not first aid trained but if a client appears unwell,

the staff member would be able to call an ambulance.

For further information on our Risk Assessment

please contact Creating Musical Participation via email.

FEEDBACK,

COMPLIMENTS

COMPLAINTS

Feedback enables us to develop our service.
We take complaints seriously and we also like to receive positive feedback.

We would like to be able to use positive feedback anonymously for marketing purposes,

and will always ask your permission to do this

We also have a feedback form which will be used from time to time to help develop best practice

and inform funding organisations

If you have a complaint about the service you are receiving, please discuss this first with the member of staff at the time and hopefully the issue can quickly be resolved. If the complaint needs more formal attention please email creatingmusicalparticipation@gmail.com and the issue will be dealt with in a timely and appropriate manner